Terms & Conditions

Introduction

Le Panier des Chefs SAS, with its registered office at 2 Place de la Liberté, 84800 L’Isle-sur-la-Sorgue, is committed to protecting and respecting the privacy of our members and other users of our services. In order to provide the best possible service and experience, we collect, use, and disclose personal data about you. This Privacy Policy (“Privacy Policy”) explains how and why we do so when you use the website www.lepanierdeschefs.com (“Website”), the Le Panier des Chefs application (“Application”), or any of the services we offer accessible via the Website or the Application (collectively referred to as “Services”). Please read this Privacy Policy carefully to understand our practices regarding your personal data before becoming a member or using any of our services.

 

 

What Personal Data Do We Collect and Process About You?

Our business ambition is to provide our members and/or other users with an efficient, personalized, and unique experience. When using our Services, we collect and process the following personal data (including, where applicable, sensitive personal data) about you. The information is either collected directly from you or automatically when you use the Services, including but not limited to:

  • Identity information – name, address, gender, date of birth, personal contact details (including email address and phone number), access to your calendar and/or itinerary, and, if provided by you, photographic images.

This information includes details you provide when you register as a member, update your profile or preferences, subscribe to or use one of our Services, search for a Service in the Application, make purchases in the Application, share data via the social media function of our Service, or contact us to report a problem with any of the Services. When it is mandatory to provide certain data, including to report a problem with our Services, failure to provide the required data will result in our inability to respond to your request.

  • Technical information – including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and when using a mobile device, the type of mobile device you use, unique mobile device identifiers (such as IP address, IMEI number, wireless network interface address, or mobile phone number used by the device), mobile network information, your mobile operating system, and time zone settings.

  • Location information – geolocation data to determine your current location.

  • Background information – details about your interests and preferences, information about your family, friends, and dining/travel companions, and any comments, questions, or recommendations you provide, as well as details of other membership programs you subscribe to, such as frequent traveler numbers and loyalty program numbers.

  • Special categories of personal data – details you provide with your explicit consent, such as food allergies and health data.

We may receive information about you from other sources, such as:

  • Our partners (with whom we have a business relationship and whom we engage to deliver the Services provided to you);

  • Our corporate clients (organizations with which you have an existing relationship and who may have referred our Services to you, such as your bank);

  • Data collected from your publicly accessible social media and online activities and your preferences through your use of our Services;

  • Our third-party service providers. These are organizations that provide services to us so that we can provide our Services to you. This may include our subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, and search information providers.

Any information we collect may be combined with other information we collect about you.

If you provide us with information about other individuals (such as family members, friends, and additional selected members), you must ensure that they are aware of this Privacy Policy and that they understand and accept its terms.

We use third-party analytics tools, log files, and other methods, as well as cookies on our Website and Application when you register as a member via our Website or Application or otherwise use our Website or Application, to collect usage and activity information and to distinguish you from other users of our Services. We will process cookies in accordance with our separate Cookie Policy, which contains details about the types of cookies collected and the purposes for which we use them.

To use our Services, you must provide the requested information on the membership registration pages (except for preferences marked as voluntary); otherwise, we will not be able to process your membership request or provide the full functionality of our Services. You can configure and disable certain permissions in the Application through your device settings. Our Application does not recognize browser- or device-level Do Not Track requests.

 

 

How Will Your Personal Data Be Used?

Your personal data will be used by us for the following purposes:

  • For the performance of our agreement with you:

    • To provide you with access to content available through our Services;

    • To communicate with you and provide information about our Services, and inform you of changes to the Services;

    • To monitor your use of our Services so that we can better understand your preferences and manage our relationship with you;

    • To respond to any questions or complaints you submit to us.

  • For our legitimate business interests, in order to:

    • Evaluate the services we provide to you and perform analyses and reports on our engagement with you;

    • Protect ourselves, our Services, and third parties, enforce our Privacy Policy and Terms of Use, and protect against fraud and misuse;

    • Maintain an up-to-date and accurate membership database;

    • Operate, evaluate, and improve our Services and overall business;

    • Generate aggregated statistics on users of our Services;

    • Facilitate business operations, apply company policies and procedures;

    • Enable mergers, sales, acquisitions, or asset transfers;

    • For other legitimate business purposes permitted by applicable laws.

  • Based on your consent, we may:

    • Keep you informed about our Services and those offered by our partners, including personalized and targeted content;

    • Use “special categories of personal data” for the purposes outlined in this Privacy Policy but only after obtaining your explicit consent.

 

 

Automated Profiling

To ensure that the content displayed through our Services is specifically tailored to you, we will perform automated profiling to evaluate, analyze, and predict your preferences, personality type, and interests. We will use the personal data you have provided to us directly or through the Services to carry out automated profiling in order to communicate and highlight the types of Services that may interest you, based on your past choices and current location. Automated profiling is a critical feature of the Services and is necessary to allow us to provide you with the Services and offer you tailored Services.

 

 

Who Will Have Access to Your Personal Data?

To provide you with a seamless experience, we will share your personal data with the following entities:

  • Our affiliates (see “Our Affiliates” below): for the purpose of managing and administering our business and providing you with the Services, including information that may interest you;
  • Our partners: who require the information to facilitate the Services for you. We will only share your personal data with our partners to the extent necessary for them to facilitate the Services (for example, we may share your address with a partner so they can deliver the products you purchased through our Services);
  • Our business clients: for the purpose of improving their existing relationship with you;
  • Entities that may acquire or are acquiring rights over us: for the purpose of a business sale or reorganization;
  • Our advisors, including our accountants, auditors, lawyers, other professional advisors, and business contacts: to help us better manage, support, or develop our business and comply with our legal and regulatory obligations;
  • Third-party service providers: who need to access the information in order to provide us with services so that we can offer you the Services. This may include our third-party service providers who process information on our behalf to assist with certain internal business operations, including email distribution, data storage, IT and marketing services, customer support, and data analytics;
  • Law enforcement, government, and regulatory authorities: to comply with any legal or regulatory obligation or court order;
  • Others: your information may also be disclosed to other parties when required by law, as evidence in legal proceedings involving us, and as necessary to protect ourselves, our Services, and third parties, to enforce our privacy policies and terms of use, and to prevent fraud and abuse.

The Services may contain links to and from our partners’ websites. If you access other sites using the provided links, please be aware that they may have their own privacy policies, and we accept no responsibility for these policies or for any personal data that may be collected through these websites. Please check these policies before submitting any personal data to these websites.

 

 

Where Will We Store Your Personal Data?

The data we collect from you will be transferred to and stored in locations within France and abroad, and may therefore be transferred and stored outside your country of residence. It will also be processed by our staff and by employees of our partners, clients, and third-party service providers operating outside France. These individuals may also be engaged in providing the Services to you, including responding to inquiries, confirming bookings, or processing your payment information. Your personal data will only be transferred to locations outside France where we are confident that adequate levels of protection equivalent to those in France are in place to safeguard all personal data stored in that location.

 

 

How Do We Secure Your Personal Data?

We take the security of your data very seriously. For users outside the United States: we have implemented technical and organizational security measures and invest appropriate resources to protect your personal data against any deliberate or accidental manipulation, destruction, loss, misuse, unauthorized access, disclosure, copying, or modification. We take reasonable steps to ensure that our systems, as well as those of our affiliates, partners, clients, and third-party service providers, are sufficiently secure for processing your personal data and that the risk of your personal data being used, altered, deleted, lost, or stolen is minimized. We ensure that we have appropriate contractual agreements in place with third parties to guarantee that adequate safeguards are in place and that these third parties will always act in compliance with applicable data protection laws.

 

 

Retention of Personal Data

We take steps to periodically review the information we collect, and we will destroy or anonymize all personal data if it is no longer needed for the purposes for which it was collected (as set out in this privacy policy) or otherwise after you cease to be a member or stop using your account, or for a longer period if necessary for other legal purposes.

 

 

Changes to This Privacy Policy

We may modify this privacy policy from time to time. Therefore, each time you use our services, please read and check this privacy policy to ensure you are aware of the terms that apply at that time. If we make significant changes to this privacy policy, we will notify you.

 

 

Withdrawal of Consent

If you wish to withdraw your consent for our use of your personal data, you may do so in the following ways:

  • To unsubscribe from our electronic mailing list, follow the unsubscribe instructions in our emails or other electronic marketing materials;
  • If you have an online subscription or a membership account with us, you can access your account(s) to modify your settings;
  • For any other inquiries regarding our processing of your personal data, you can contact our Data Protection Officer at info@lepanierdeschefs.com

Please note that withdrawing consent is subject to all applicable laws and terms and conditions.

 

 

Your Rights, More Information, and Contacting Us

Under applicable data privacy laws, you may have the right to request access to the personal data we hold about you and information on how we have used this data (including, where applicable under the relevant laws, the legal basis); to correct any errors or omissions in your personal data; to rectify, delete, object to profiling, and request data portability. You may also have the right, under applicable data privacy laws, to withdraw your consent to receiving direct marketing communications or, more generally, to our processing of your personal data at any time. However, you may not be able to access certain features of our Services if you fully withdraw your consent under this Privacy Policy. Due to the nature of the application, you will not be able to access any of the application’s features if you entirely withdraw your consent under this notice.

 

Contact Us

To make such requests, or if you have any questions or complaints about how we process your personal data, or if you would like us to update the information we hold about you and your preferences, please contact our Data Protection Officer by emailing info@lepanierdeschefs.com.